Technical Supply Management

Equipment as you want it – from hammers to detergents

The acquisition of consumables is essential for frictionless on-board processes. Our Technical Supply Management service supports you in planning and executing all your orders, so that you can concentrate on your core business. Within the bounds of your consumables budget, you select the items desired, and our team does the rest – quickly, in budget and with fixed item qualities.

Order and supply management X

One worldwide supplier contact

You and your captains have a one point of contact for all your needs.

Consultancy from A-Z

Our competent PSM team has the answer to all your questions – no matter whether it’s about suppliers, ports or goods.

Only 1 invoice per ship per quarter

You receive only one invoice per ship per quarter. This keeps the bureaucratic effort for you within bounds.

Standardised order processes

With our optimised order processes, you save time and money – quickly, and reliably in-budget.

Standardised order lists

You receive transparent, customer-related order lists to make your orders easier.

Optimum ship ordering cycles

Using timetables, we create individual order cycles which exactly define the best and most economical ports to get equipped with the items in question.

Standardised complaints management

Something wrong? We will take care of it immediately, comprehensively and quickly – there’s nothing for you to worry about. We will take on the urgent task of sorting it out with the supplier.

Supplies from our own warehouses

Flexible and fast: we offer you supplies from our own warehouses in Kiel and Singapore, with high-quality products and the best possible service.

Taking part in officers’ conferences

We will happily take part in officers’ conferences to present content we have drawn up together regarding our services and answer your captains’ questions. From Manila through Gdansk to Goa, no distance is too far for us. We look forward to personal contact and open dialogue.

Budget management X

No budget risk

We take on the entire risk for the consumables budget and ensure that we always stick to it.

Fixed consumables rate

You can expect no nasty surprises or extra costs with us: the fixed consumables rate allows you to plan securely.

Transparent management reports

You can benefit from the periodic and transparent management reports we provide you. If you wish, you can receive customer-specific reports.

Budget result evaluation

As part of continuous evaluation, you receive all the results at a glance, such as article analyses, shipping zone analyses, currency developments and cause analyses.

Comprehensive item analyses

We will undertake a systematic item-based benchmarking of your fleets: All your orders and supplier invoices will be recorded and analysed for each ship.

Practical reporting standards

Our transparent reporting standards are simple to use and make it easy for your crew to log the use of all technical goods.

Supplier management X

Worldwide ship supplier network

Whatever you want, unlimited possibilities: 400 suppliers providing 12,000 deliveries to 800 ports in 111 countries ensure you have everything your crew needs.

Processing and payment of worldwide supplier invoices

Our team will look after all incoming invoices. No matter the country, no matter the currency: In this way, your accounting department's job is made easier and no transaction costs arise.

Research and checking of new suppliers

To extend our range of offers in the best possible way, we are always on the lookout for new competent supply partners. Only the best are good enough.

Price management and monitoring

To ensure you get the best possible prices, our team deals worldwide and monitors developments on the international markets.

Quality management

Our experts check all our products and processes, placing customer requirements centre stage: because continual improvement is our watchword.

Professional supplier audits

As part of worldwide supplier audits in major and critical supply ports, we check the performance of your suppliers at no extra cost.

Worldwide supplier standards

We check performance daily and monitor compliance with defined supplier standards. We don’t let any of your suppliers fall out of line.

Your advantages with Technical Supply Management

Competent consultancy by experts

Flexible and cost-oriented

Delivery management for all consumables

Worldwide network

Comprehensive analyses

Standardised processes

Always there for you

Our employees in Technical Supply Management are at hand for all your questions, desires or suggestions.

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Your contact person

Annika Hake

Phone number: +49 40 85190-6000

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